Due to the nature of our products and applicable health and safety regulations, all sales are considered final once shipped, except as outlined below.
1. All Sales Are Final on Opened or Used Products
For health, safety, and quality control reasons, we do not accept returns, refunds, or exchanges on any products that have been opened, used, or tampered with, even if only partially used.
This policy helps ensure product integrity and customer safety.
2. Refunds or Replacements for Damaged or Incorrect Orders Only
We will replace or refund an item only if:
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The product arrives damaged
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You receive the wrong product
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The package arrives missing items
To qualify, you must:
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Contact us within 48 hours of delivery
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Provide clear photos of:
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The product
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The packaging
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The shipping label
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Failure to submit documentation within this timeframe may result in denial of the request.
3. No Refunds Based on Personal Preference or Individual Experience
Products may affect individuals differently. Therefore, we do not offer refunds or exchanges based on:
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Taste or scent
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Perceived strength or effectiveness
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Personal reaction or lack of desired results
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Buyer’s remorse
By purchasing, you acknowledge that results and experiences may vary by individual.
4. Shipping Costs Are Non-Refundable
Shipping and handling fees are non-refundable, including:
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Original shipping charges
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Return shipping (if applicable)
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Refused or undeliverable packages
If an order is returned due to an incorrect address provided by the customer, no refund will be issued.
5. Refused or Seized Shipments
We are not responsible for:
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Packages refused by the customer
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Seized or delayed shipments due to local, state, or federal regulations
It is the customer’s responsibility to ensure the products ordered are legal and permitted in their location before purchasing.
6. Chargebacks & Payment Disputes
Initiating a chargeback without first contacting us will result in:
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Immediate suspension of future purchasing privileges
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Submission of this policy, delivery confirmation, and correspondence to the payment processor
We encourage customers to contact us directly to resolve issues quickly and fairly.
7. Discretionary Resolution
In rare cases, and at our sole discretion, we may offer store credit or a replacement. This does not constitute a waiver of this policy.
8. Acceptance of Policy
By placing an order on our website, you confirm that:
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You have read and agree to this Refund & Return Policy
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Products are sold as-is
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You are legally permitted to purchase these products in your jurisdiction
9. Contact Information
For eligible refund or replacement requests, contact:
Email: info@lizasbestbontanicals.com
Subject Line: Refund Request – Order #[Your Order Number]